Cart is empty At ZTfurniture, we strive to deliver your purchase with excellent service and flexibility, every time.
ZTfurniture Service is more than just the safe transportation of your purchase – it’s a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience.
We want to send your order to you as soon as possible on a day that works for you. For your convenience, all items within an order will be shipped together and we will provide an estimated delivery timeline when placing the order. Once this shipment has reached the local terminal closest to your location the carrier will call you directly to plan for delivery to your home or business. Upon delivery, be available to accept the shipment during a scheduled 4 hour window period. If shipped with UPS or a small parcel carrier your delivery will occur as per tracking details rather than scheduled directly with you. Visually inspect the packaging and be sure to note any issues along with your signature on the delivery paperwork. There may be additional costs for adding to your order after it has been prepared for shipment, for evening or weekend delivery, and depending on your area weekend delivery is not always available. If you have selected pick-up for your order, we ask that you to wait for a confirmation call from the warehouse before going to collect your order. While the large majority of our orders arrive within the lead times shown, shipping times are only able to be good faith estimates due to multiple variables during transit. ZTfurniture.ca is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery, and we are not able to ship to PO boxes.
Standard Shipping
Standard Shipping includes a delivery to the threshold, described as the “first dry area” such as a garage or lobby/service area of a high-rise building. Please note Standard delivery does not include inside delivery, assembly, or removal of debris/ packaging. Signature is required for all deliveries unless shipped with UPS or small parcel carriers. Standard shipments have an estimated transit time of 2-3 weeks in the CA.
White Glove Shipping
White Glove service includes a delivery appointment, inside placement up to 1 flight of stairs, assembly, and removal of large packaging materials. If you are considering a return please request to keep the packaging. Please note, this service does not include the installation of wall mounts for products that use French Cleats, nor does it include the installation of light fixtures. White glove shipments have an estimated transit time of 2-3 weeks in the US and 2-4 weeks in Canada.
Customer Pick Up
We offer free pick-up option from our warehouses.
Canada Warehouse: 280-4019 Aronec Ave. Saskatoon SK. S7P 0E1 (up to 1 week)
During checkout, if a shipping address within Saskatoon is entered our system will automatically offer customer pick-up as a shipping option. While the lead time is typically shorter for this option, please note that orders will not be ready for pick up within the same day and you will be notified directly as soon as your order has been prepared. Full warehouse address, contact information, and pick-up availability will be provided in the same email.
Orders can only be held for pick up for 15 calendar days so please notify us if you require further time, storage fees may apply. If a third party is collecting your order please notify us in advance and ensure that they bring a photo ID or our warehouse team may deny pick up.
We recommend bringing a larger vehicle and a friend to help carry the order, as our warehouse team will not be able to assist with loading. Roveconcepts.com is not liable for any loss, shipping damage, cost, or expense once the warehouse transfers possession of the order to the customer or the customer’s appointed party. If you are considering a return please request to keep the original packaging.
We believe in transparent pricing. We don’t hide shipping fees within the product price under the guise of free shipping. This helps us communicate the true value of our products to customers.
See below for options. You may enter your zip/ postal code during checkout to confirm shipping costs to your location. Local shipping discounts automatically apply at checkout for Saskatoon SK.
Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered. Shipping is calculated from the product subtotal before applicable taxes and discounts are applied. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back road, islands etc.), missed attempted delivery charges, weekend delivery, storage fees, additional delivery services and other potential charges associated with the order. Shipping outside of Canada is not available. It is the customer’s responsibility to keep track of the order from shipment to delivery.
Once an order has been shipped, an upgrade to White Glove Shipping will incur a significant surcharge to the customer, with an understanding that the arrangement will cause delays in shipping times and is not always available. White Glove service is only available to certain areas in Canada. Please consult customer service to inquire about your area.
Full payment is required for custom orders. A non-refundable administration fee of $100 will be applied to orders containing custom product(s). Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded.
For orders placed before November 6, 2023, the custom order lead time is an all-encompassing 14 – 20 weeks. Orders placed on or after November 6, 2023, will have an all-encompassing lead time of 15 – 25 weeks.
Production and delivery lead times are estimates. Orders placed before November 6, 2023, are eligible to be canceled if the order exceeds 25 weeks from the date of purchase. Orders placed on or after November 6, 2023, are eligible to be canceled if the order exceeds 31 weeks from the date of purchase.
Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.
Your credit card will be automatically charged for outstanding payments according to our Store Policy, including but not limited to overdue invoices and additional charges.
The ZTfurniture Guarantee applies to custom orders only to the extent of defects or damages. Custom orders are not able to be returned or refunded based on buyer’s remorse.
If the customer is unable to take delivery of the order’s item within 15 days of being contacted that the items are ready to ship, warehouse storage charges will be applied to the customer. If the customer is unreachable by phone and/or email, unable, or unwilling to take delivery of the items after 15 days of Rove’s effort to inform the customer of delivery, the customer forfeits the non-refundable deposit paid and Rove has full discretion on how the order’s items are to be handled.
In Stock
Orders in stock take approximately 1-2 business days to be set up for shipment at which point you will receive an email notification.
Pre-order and Custom
For pre-orders and custom orders, once the furniture arrives to our warehouse it will be unloaded, sorted and pass a quality inspection before being set up for shipment. This process typically takes 1 – 5 business days to complete.
Warehouse Processing
CA orders have an average 1-4 business day processing time prior to shipment. The warehouse processing time can take up to 2 weeks. An email notification with tracking details will be sent as soon as the order ships from the warehouse.
Transit Lead Time
Standard Shipments and White Glove Shipments have an estimated transit lead time of 2-3 weeks in Canada. Once the delivery company has picked up the order you will receive an email with the tracking information.
Local Delivery
Customers with local delivery will be contacted to schedule delivery within 2-3 business days from when all stock arrives at the warehouse. From there, delivery will typically take place within 1-2 weeks.
If there is a specific time period when you may not be able to accept delivery, you must notify us via our contact form on our ‘Contact Us‘ page prior to placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to shipment. Temporary storage may be possible; however, storage fees will apply on a per day basis and at the cost of the customer. Consignee changes or shipping method changes require written notice 5 business days prior to shipment. If the customer is unreachable by phone and/or email, unable or unwilling to take delivery after 30 days of Rove ‘s efforts to inform the customer of delivery, the customer forfeits the order along with any balance paid, and Rove has full discretion on how the order’s items are to be handled.
You may login to your customer account to view order history, print receipts, and pick up tracking information and details regarding your order.
For purchases in the Canada, the destination state, province or territory will determine the sales tax applied to your order.
Coupon codes and Vouchers are limited strictly to one per order. Trade Program discount cannot be applied in addition to promo codes.
Store credit cannot be applied to the order it is generated from and cannot be retroactively applied to a previous order.
A Voucher is valid for 6 months from the date it is received. A voucher can only be used on select furniture items on a future order and, under no circumstances, can the voucher be retroactively applied to an order.
Vouchers are not applicable to shipping charges, taxes or select accent/decor items which include, but are not limited to; planters, poufs, pillows, mirrors, rugs, lighting, outdoor covers and bedding. Vouchers hold no cash value and are not exchangeable for cash. The buying and selling of vouchers is restricted, and they cannot be transferred between customer accounts.
Vouchers are calculated from the order subtotal before shipping and applicable taxes and after discounts. Rove Members Program vouchers cap at $300.
The voucher is sent out 30 days after delivery or pick up. Vouchers are valid for one-time use only and are not reinstated from canceled orders. If the full value of the voucher is not used the remaining balance is considered void. If an order containing a voucher is canceled, returned, or refunded the voucher is considered void.
The voucher value is a live balance and will be recalculated if any discounts or credits are applied to the order, including post delivery discounts for compensation or claims related issues.
A review credit and photo credit can only be applied once per customer account. If a coupon code or voucher was missing from an order that has already been placed, we must be notified within 72 hours or the coupon code/voucher cannot be added/adjusted. Coupon codes are not applicable to part(s) or partial orders.
Your credit card will be automatically charged for outstanding payments, including but not limited to overdue invoices, additional carrier charges, and storage fees. Once a transaction has been completed, there will be a charge of 3% of the transaction amount for changing credit card information or the charge amount. Please note that for pre-orders awaiting back-ordered items, the full payment will be charged upon placement of the order. Coupons/discounts may be applied within 24 hours of ending, or up to 72 hours for price adjustments on orders that have already been placed, including product/sale price adjustments. Both the currency and tax for payments are based on the Shipping Address,please note that additional admin/exchange fees may be charged by your credit card provider. We do not accept cheques with a billing address outside of Canada.
While we will use our best efforts to fulfill all orders, ZTfurniture cannot guarantee the availability of any particular product displayed on this Site. ZTfurniture reserve the right to discontinue the sale of any product listed on this site at any time without notice. Our goal is to provide accuracy in all prices, delivery rates, and other information. All prices online are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we reserve the right to restrict or cancel orders of any items for any reason and correct any errors, inaccuracies, or omissions (including after an order has been submitted and accepted).
